Privacy Policy

Your Allied Health Service is committed to protecting your privacy and handling personal information respectfully, securely and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, purchase or access courses and resources, make an enquiry, or receive services from Your Allied Health Service.

1. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

• your name, email address, telephone number and contact details;
• account and registration information;
• course enrolment, participation and completion information;
• enquiries, correspondence and feedback;
• billing, transaction and purchase information;
• information provided when purchasing or accessing resources;
• professional information, such as your role or organisation;
• information you voluntarily provide through forms, surveys or communications;
• technical information relating to your use of our website and online services; and
• where relevant to the provision of allied health or professional services, health, disability, developmental, educational or other sensitive information.

Where Your Allied Health Service provides a health service, personal information collected in connection with providing that service may constitute health information and therefore sensitive information under Australian privacy law.

2. Why We Collect Your Information

We may collect, use and hold personal information where reasonably necessary to:

• provide allied health, educational, counselling, consultation or related services;
• respond to enquiries and requests for information;
• create and manage user accounts;
• process course enrolments and resource purchases;
• provide access to online courses, training and digital resources;
• communicate with learners, clients, families and professionals;
• maintain appropriate clinical, educational or administrative records;
• process payments and maintain transaction records;
• provide certificates or records of course completion;
• improve our courses, resources, website and services;
• manage our business and meet professional, regulatory and legal obligations; and
• send information or marketing communications where you have consented or where otherwise permitted by law.

We will only collect health information where permitted by law, including where appropriate consent has been obtained or another lawful basis applies. Australian privacy guidance generally requires health information to be collected with consent where it is reasonably necessary for providing the relevant health service.

3. How We Collect Information

Personal information may be collected when you:

• visit or interact with our website;
• create an account;
• enrol in a course;
• purchase or download a resource;
• complete an online form;
• contact us by telephone, email or another communication method;
• participate in a consultation, appointment, training session or service;
• provide information directly to one of our professionals; or
• otherwise interact with Your Allied Health Service.

Where practicable, personal information will be collected directly from you. In some circumstances, information may be provided by an authorised representative, parent or guardian, another health professional, educational provider or another person involved in providing or coordinating services.

4. Courses and Trainer Central

Our online courses and associated learning functions may be delivered using Trainer Central, a third-party online learning platform.

When you create an account, enrol in a course or use the learning platform, information may be collected and processed through TrainerCentral in accordance with its own privacy practices and applicable terms.

Other third-party providers may also be used for functions such as website hosting, communications, payment processing, analytics or business administration.

We take reasonable steps when selecting and using service providers, but their handling of information may also be governed by their respective privacy policies and terms.

5. Payment Information

Payments for courses, resources or services may be processed by third-party payment providers.

Your Allied Health Service does not necessarily receive or retain complete credit or debit card details when payments are processed through an external payment provider. Payment information is handled in accordance with the security and privacy practices of the relevant provider.

6. Use and Disclosure of Information

We do not sell or rent your personal information.

Personal information may be disclosed where reasonably necessary to provide our services or operate our business, including to:

• authorised staff and contractors;
• technology and website providers;
• learning management platforms;
• payment processors;
• professional advisers;
• other health or service providers where appropriate and authorised;
• government, regulatory or professional bodies where required; or
• other parties where you have consented to the disclosure.

Information may also be used or disclosed where required or authorised by Australian law, or in other circumstances permitted under the Privacy Act.

Health information is subject to additional protections and may only be disclosed in circumstances permitted by law.

7. Marketing Communications

We may send information about courses, resources, services, events or professional development opportunities where you have consented to receive these communications or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe function provided or contacting us directly.

Health information will not be used for direct marketing without the consent required by Australian privacy law.

8. Cookies and Website Analytics

Our website and third-party platforms may use cookies and similar technologies to operate website functions, understand how visitors use the website, remember preferences and improve user experience.

Third-party services may also collect technical information such as browser type, device information, IP address and website usage data.

Where required, users may be provided with options to manage cookie preferences.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically through secure business systems, cloud-based services and third-party platforms, and where applicable in other secure records.

Access to personal and sensitive information is limited to people who reasonably require access for legitimate business, professional or service-related purposes.

No internet-based system can be guaranteed to be completely secure. However, reasonable administrative, technical and organisational safeguards are used to protect information under our control.

10. Overseas Storage and Disclosure

Some technology, cloud, payment, communication or learning-platform providers used by Your Allied Health Service may store or process information outside Australia.

Where personal information is likely to be disclosed overseas, we will handle that information in accordance with applicable Australian privacy requirements.

Where practicable, information about relevant overseas locations may be obtained by contacting us.

Australian privacy policies are expected to explain whether personal information is likely to be disclosed overseas and, where practicable, identify the countries involved.

11. Accessing or Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate, incomplete or out of date.

Requests should be made using the contact details provided below.

We may need to verify your identity before providing access or making changes. In some circumstances, access may be limited or refused where permitted or required by law.

Australian privacy law generally provides individuals with a right to request access to health information held about them.

12. Children and Young People

Our services, courses and resources may relate to children and young people.

Where personal information about a child or young person is collected, we will take reasonable steps to ensure it is handled appropriately and that consent is obtained from a parent, guardian or other authorised person where required.

The individual circumstances, including the young person's capacity to understand and consent, may also be considered where appropriate.

13. Privacy Complaints

If you have concerns about how Your Allied Health Service has collected, used, stored or disclosed your personal information, please contact us.

We will take reasonable steps to investigate and respond to privacy concerns.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner – Privacy Complaints

14. External Links

Our website, courses and resources may contain links to external websites or services.

Your Allied Health Service is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.

The current version will be made available through our website.

Last updated: August 2026

16. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

Your Allied Health Service
Attention: Privacy Officer / Clinical Director
Email: admin@yourahs.com.au
Phone:07 3015 1048